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"Hi Sarah, Thanks for confirming! I've attached our wholesale pricing sheet for 500+ units. The bulk discount brings the per-unit cost to $18.50. I'm available Thursday or Friday for a quick call to finalize details. Looking forward to working together!"
"Hi Mike, I'm sorry about the mix-up! I've initiated an exchange — a Large is shipping out today with express delivery at no extra cost. You'll get a prepaid return label for the Medium within the hour. Tracking to follow!"
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